The product specifications described on this catalog page
represent the models sold and shipped by Amazon.co.jp.
Specifications may vary by seller, even for the same model number.
For products sold by other sellers or businesses, please contact the respective sellers directly.
■Product Warranty
Huawei warrants this product for one year from the date of purchase, the included charger for six months, and the USB cable for three months.
We provide product warranty service in accordance with the free repair regulations and repair terms and conditions listed here.
This product does not include a product warranty card.
Please be sure to keep the delivery note issued by Amazon at the time of purchase and present it when requesting warranty repair.
■Parallel Imports
The product warranty does not apply to parallel imports.
Furthermore, we are unable to provide paid repairs or support via call centers.
For any malfunctions or usage issues, please contact the store where you purchased the product.
■About Consultations
For inquiries regarding the handling or repair of products listed for sale on Amazon.co.jp, please contact the Huawei Call Center.
For used products or products with similar model numbers sold by other sellers or businesses, please contact the respective sellers or businesses.
0120-798-288 (Toll-Free)
Hours: 9:00 AM - 6:00 PM
Online chat (compatible with PCs, smartphones, and tablets)
LINE chat support is also available.
■About Repairs
For Huawei product repairs, you can choose between "mail-in repair" and "carry-in repair."
Mail-in Repair:
Send the product to our repair center via courier. Once the product arrives at the repair center, the repaired product will generally be shipped to you 3-4 business days later.
If a paid repair is required, we will contact you with a repair estimate. Repairs and shipping will begin only after you agree to the price.
Bring-in Repair:
Please bring your device to the Huawei Customer Service Center listed below.
[Ginza Store]
2F Ginza Five, 5-1 Ginza, Chuo-ku, Tokyo
Hours: 10:00 AM - 8:00 PM (Closed on January 1st, the third Monday of February and August, and December 31st)
[Umeda Store] Osaka Ekimae Daini Bldg., 1-2-2 Umeda, Kita-ku, Osaka
Hours: 11:00 AM - 8:00 PM (Closed on January 1st - 3rd)
[Genuine Product] Huawei Smart Keyboard (for MatePad 10.4)
English Layout Keyboard
Country of Origin: China